I passed! Phew. This was a good task though, directly related to Shawna's training meant to remind us of just how much we have to offer. None of the answers "surprised me" per say. I'm glad I am not supposed to offer a patron my salad for lunch, because then I would be hungry.
A patron is dissappointed in our Spanish-learning materials available for checkout at the moment. We could:
a) put something else on hold through the catalog
b) explain Rosetta Stone is available at the library, and Mango Languages is available at home
c) show them that audio materials are available for download through Overdrive
d) all of the above
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